There are many services available to help you to stay healthy. Some of these services can be accessed directly (see below), and for others you need to be registered with a GP practice (surgery).
• When you wish to consult a GP about your medical condition, you will need to contact the surgery with which you are registered to make an appointment. If you come along to the practice and do not have an appointment, you may not be seen.
• When you see your GP about a medical condition, she or he may arrange for further tests to be carried out. If so, they will explain the arrangements for these tests and how you will get the results. These tests may be carried out within the practice or elsewhere.
• If your GP thinks that you need to be seen by a specialist doctor or other health care professional, she or he will refer you. You cannot make an appointment to see an NHS specialist without being referred by your GP.
• If you need a medicine the GP will give you a prescription. You will need to take this to a pharmacy, and they will supply the medicine for you.
• Our doctors are both male. We usually have either one or two trainees working in the practuce also but cannot guarantee a female doctor. Please check before registering if this would be something you would require.
• An interpreting service is available and we can arrange for an interpreter who may work either face-to-face or by telephone.
• If you need to use the interpreting service please ensure you ask the receptionist to arrange this when making an appointment.
• If someone else is contacting the practice on your behalf, please remind them to ask the receptionist to book an interpreter.
Help your practice to help you
• Practices can be busy places and we try hard to accommodate our patients – in return you are asked to behave in a polite and considerate manner.
• When you have an appointment please attend at the time stated, and if you are not able to attend please let us know in advance, so that your appointment can be used by someone else who needs it.
• If more than one member of your family needs to see the doctor or other health care professional, please book one appointment per patient.
• If you have to discuss a complex medical issue please let the receptionist know so a suitable length of appointment can be arranged.
• Please notify the practice if you change your address and / or telephone or mobile phone number.
What other help is available
• If you have a cough or cold or if your child has a minor ailment your pharmacist may be able to help you.
• If you have an eye problem, you should go to an optometrist.
• If you have a dental problem, you should go to a dentist.
• If you have a foot problem, you can access our podiatry services.
• If you need to see a specialist your GP will refer you.
• If you become unwell when your surgery is closed, please dial 111 and your call will be transferred to the out of hours service (NHS24) or alternatively you may be given another telephone number to call.
There are Minor Injuries Units at which staff will assess and either treat a minor injury or, if they find a more serious problem, arrange for you to be transferred elsewhere.They can treat a range of injuries including sprains, burns and simple fractures.
For a list of Minor Injury units near you please access this link Minor Injury Units near you.