The easiest way to order a repeat prescription or book an appointment is through Patient Access.
Simply log in to the online portal and select your chosen option.
Update to Patient Access
Patient Access, in line with our commitment to security, has introduced a new multi-factor authentication (MFA) log-in process for their app/web site access.
Users will be required to input a one-time-passcode (OTP) from an authenticator application to log-in to their account. You can find more information on the Patient Access website here.
Users can choose an authenticator application for mobile or desktop devices, and there are several free options to choose from. We’ve included some suggestions here.
Users could also choose biometrics (Face ID or Touch ID) to log-in.
For users who do not have a mobile phone: We are making changes so that users do not need to add a mobile phone number to their Patient Access account. They can then choose to use a desktop authenticator to complete the MFA log-in. We expect to release this change in the coming weeks.
Please Note: the practice is unable to help any patients having difficulties logging into Patient Access.
Not registered with Patient Access?
If you need to order a repeat prescription, but are not registered with Patient Access yet, please use the online form here:
Please note that prescription requests made before 2pm will be available from 2pm the next working day. Any requests made after 2pm may take a further working day.
In person
You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
Please put this repeat prescription request in the box on the reception desk.
By post
You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.
Pharmacy Ordering/Collection Service
Some Pharmacies offer a prescription collection service from our practice.They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
Phone
Please call 0141 201 5526 between 10.00am – 2.00pm.
Medication reviews
The doctors at the practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment.
We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-Repeat Items (Acute Requests)
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor. Unfortunately acute items cannot be ordered via the Patient Access app.
Hospital Requests
When you are discharged from hospital you should normally receive a five day supply of any new medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.
Additional Requests of Repeat Medication
A Scottish Home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:-
“If a patient intends to go away for a longer period (than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service…. It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods…. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.”
Where ongoing medical attention is not necessary, the patient may be given a private prescription.
